Client Ongoing Planning & Servicing Workflow

Scope: To outline best practices in servicing client engagement post 1st financial plan presentation and initial foundation implementation.

Define discreet steps to include time taken to complete each step, in order to have a definable and repeatable sales process for all advisors inside of Financial Planning Mastery Program, with a focus on servicing client accounts/policies, ongoing client engagement, and annual reviews.

Timeline – A Clients

  • Preparing for Review:

    1. Set Calendly reminders one week, day, and hour before.

    2. Verify accounts and policies linked to A360

      1. Outreach to client’s trusted advisors

      2. Set clear expectations on next steps

    1. Meeting (60-90 min)

    2. Follow Discovery principals

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    Post-Annual Review

    1. Submit to Design Center and schedule collab as needed

    2. Update A360 Household

    3. Create new Opportunity pipelines if necessary

    1. Meeting (30 min)

    2. Pick a topic from Library to drive conversation

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    3. Update A360 Household

    4. Create new opportunity pipelines if necessary

    1. Book meeting (45 min–1hr)

    2. Action item review

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    3. Life update and investment performance

    4. Update A360 Household

    5. Create new opportunity pipelines if necessary

    1. Meeting (30 min)

    2. Pick a topic from Library to drive conversation

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    3. Update A360 Household

    4. Create new opportunity pipelines if necessary

Timeline – B Clients

  • Preparing for Review:

    1. Set Calendly reminders one week, day, and hour before.

    2. Verify accounts and policies linked to A360

      1. Outreach to client’s trusted advisors

      2. Set clear expectations on next steps

    3. Submit to Design Center and schedule collab as needed

    4. Update A360 Household

    5. Create new Opportunity pipelines if necessary

    1. Meeting (60-90 min)

    2. Follow Discovery principals

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    Post-Annual Review

    1. Submit to Design Center and schedule collab as needed

    2. Update A360 Household

    3. Create new Opportunity pipelines if necessary

    1. Book meeting (30 min)

    2. Action item review

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    3. Life update and investment performance

    4. Update A360 Household

    5. Create new opportunity pipelines if necessary

    1. Meeting (30 min)

    2. Pick a topic from Library to drive conversation

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    3. Update A360 Household

    4. Create new opportunity pipelines if necessary

Timeline – C Clients

  • Preparing for Review:

    1. Set Calendly reminders one week, day, and hour before.

    2. Verify accounts and policies linked to A360

      1. Outreach to client’s trusted advisors

      2. Set clear expectations on next steps

    1. Meeting (60-90 min)

    2. Follow Discovery principals

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    Post-Annual Review

    1. Submit to Design Center and schedule collab as needed

    2. Update A360 Household

    3. Create new Opportunity pipelines if necessary

    1. Meeting (30 min)

    2. Pick a topic from Library to drive conversation

      1. Set clear expectations on next steps

      2. Schedule next appointment in alignment with client category

    3. Update A360 Household

    4. Create new opportunity pipelines if necessary

Client Service Model

Client Profile

A CLIENT

NW

Total Investable Assets

HH Income

Ages

Initial Revenue

Recurring Revenue/Yr

Referrals

Products

$2,000,000+

$1,000,000+

$400,000+

45–60

$10,000+

$10,000+

3+

4+

B CLIENT

NW

Total Investable Assets

HH Income

Ages

Initial Revenue

Recurring Revenue/Yr

Referrals

Products

$500,000–$1,999,999

$500,000–$999,999

$250,000–$399,999

35–44, 61+

$5,500–$9,999

$5,500–$9,999

2

3

C CLIENT

NW

Total Investable Assets

HH Income

Ages

Initial Revenue

Recurring Revenue/Yr

Referrals

Products

$150,000–$499,999

$150,000–$499,999

$150,000–$249,999

28–34

$1,000–$5,499

$500–$5,499

1

2